MD Technical School
Helpdesk Specialist
The fastest way into IT: real help desk workflows, troubleshooting and customer support.
$3,850tuition
ITIL
Beginner
ITIL 101
ITIL® 4 Foundation
The world's most widely used framework for delivering and improving IT services.
20 hours
In-person or live online
Prepares for the ITIL 4 Foundation exam
Overview
What this course is about
Prepares you for the ITIL 4 Foundation certification while building real competency in IT service management — the concepts, principles and practices for creating, delivering and continually improving technology-enabled services.
Outcomes
What you’ll be able to do
- Understand ITIL structure, terminology and guiding principles
- Apply ITSM principles to improve efficiency
- Prepare for the ITIL 4 Foundation exam
- Advance toward IT management and process roles
Curriculum
What you’ll learn
- Service strategy and value creation
- Service design and customer experience
- Change and release management
- Monitoring, support and incident response
- Continual improvement
- IT governance and compliance
Who it’s for
IT professionals, service desk managers, system administrators and anyone who delivers or improves IT services.
Recommended background
No prior ITIL experience required; basic IT operations knowledge recommended.
Where it can take you
IT Service ManagerOperations AnalystProcess Owner
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All programsQuestions about ITIL® 4 Foundation?
An advisor can confirm start dates, walk you through funding and make sure it’s the right fit.